Policy


MONTEZEMOLO - SHOPPING ON LINE

SIZING AND PRODUCT DETAILS
Images and descriptions of each product are available online, as well as a size chart to help in choosing the correct size.


PRICES AND CURRENCY
Published prices and final invoices are in Euro. Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions. MONTEZEMOLOSTORE.COM encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction. Shipment is Free.


ORDER PAYMENT
The following methods of payment are accepted by MONTEZEMOLOSTORE.COM:
- CREDIT CARD
When clients place orders online, Credit Card details are forwarded to a protected online banking system provided by Banca Sella which accept Visa, MasterCard, American Express and other credit card systems: www.sella.it for further information.
Credit Card Security: MONTEZEMOLOSTORE.COM Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server. MONTEZEMOLOSTORE.COM CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES. MONTEZEMOLOSTORE.COM advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard. For more information, please visit www.visa.com or www.mastercard.com
Credit Card Charges: If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged at the moment that the order is confirmed for both available merchandise and for Pre-order items (which are shipped later in the season when the merchandise arrives).
- BANK WIRE TRANSFER
When Bank Wire Transfer is selected at the order confirmation as the method of payment, the customer will automatically receive an email confirming the account information for MONTEZEMOLOSTORE.COM. The merchandise will then be reserved for the order and shipped once the funds are deposited in MONTEZEMOLOSTORE.COM’s bank account. It is mandatory that the Client send a scan (sales@montezemolostore.com) or fax (0558805978) of the bank transaction within 48 hours of confirming the order. Merchandise will be shipped once the funds have reached MONTEZEMOLOSTORE.COM’s bank account. If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled. The merchandise will be shipped once MONTEZEMOLOSTORE.COM has received the funds and the merchandise is available for shipment.
- BANK WIRE TRANSFER DETAILS
  • Name on Account / Beneficiario; Gruppo Sartoriale International Srl
  • Routing/BIC/SWIFT Code; CRFIIT3F
  • Account Number/IBAN; IT70L0616021401000008494C00
  • Bank Name / Banca; Cassa di Risparmio di Firenze
  • Bank Address / Indirizzo; Via Val di Setta Ang. Via delle Tre Ville - Capalle 50013 Campi Bisenzio FI
The reason to indicate is the number of the order placed / Nella causale del Bonifico indicare il numero del vostro ordine.  Client send a scan (sales@montezemolostore.com) or fax (0558805978) of the bank transaction within 48 hours of confirming the order.
- PAYPAL
MONTEZEMOLOSTORE.COM welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.


FIRST-TIME CLIENT
For Credit Card and Paypal payments MONTEZEMOLOSTORE.COM can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping. MONTEZEMOLOSTORE.COM also reserves the right to ship the order only to the Billing Address.


PRE-ORDER PAYMENT
Clients can place orders for merchandise that is scheduled to arrive later in the season. In the event that an item reserved by the Client does not produced, the Client will be informed and a refund or store credit will be issued. The credit card will be charged on the date that the order is placed. PayPal payments for Pre-Orders are transacted on the same day that the order is placed. Bank Wire transfers for Pre-Orders are invoiced the day the funds arrive in MONTEZEMOLOSTORE.COM’s account. The shipping address country inserted for Pre-Orders cannot be modified, updated or changed in any way.


ORDER UPDATE
It is possible to check the status of your order directly on line by accessing MY ACCOUNT and clicking on the MY ORDERS tab. We remind clients once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.


PROMO CODES
Clients who have been sent a PROMO CODE by newsletter or other systems, through social networks or on approved promotional web sites can insert this code during order purchase and checkout. Each code has a validity start and end date which limits its use and cannot be extended. PROMO CODES can be used in conjunction with Store Credit Vouchers.


STORE CREDIT
Store Credit can be requested in lieu of refunds for returned merchandise and other cases when the requested item may not be available. Store Credit can be used only once within 90 days of issuance in its entirety on an order that is either equal to or greater than the value of the Store Credit.


GIFT CARDS
The MONTEZEMOLOSTORE.COM GIFT CARD: is redeemable exclusively on-line for any article featured on the MONTEZEMOLOSTORE.COM website allowing the recipient to shop amongst the finest collections of clothing, shoes, handbags, accessories and other. Is available in increments from Euro 50, 100, 150, 200, 250, 300. Has a validity of 12 months. Can be used for one or more, orders. Can be used towards an order of greater value than the Gift Card amount. Can be used in conjunction with other MONTEZEMOLOSTORE.COM Gift Cards of varying amounts towards one purchase. Contact sales@MONTEZEMOLOSTORE.COM for a cumulative code.
The MONTEZEMOLOSTORE.COM GIFT CARD: cannot be used to purchase other Gift Cards, cannot be redeemed or exchanged for cash, do not include any eventual import fees on the shipped merchandise. Import Fee payment is the sole responsibility of the Gift Card/ Order recipient. Shipments within the EU are not subject to import fees. Shipments outside of the EU are subject to import fees. Shipments to countries that have all-inclusive pricing are not subject to import fees.
Orders placed with Gift Cards can be returned. If the returned item is for a refund the amount of the return will be credited back to the Gift Card. MONTEZEMOLOSTORE.COM Gift Cards are sent by email to the address indicated during the order process. MONTEZEMOLOSTORE.COM is not responsible for shipment delays or mishaps due to incorrect or incomplete email addresses.
MONTEZEMOLOSTORE.COM Gift Cards are anonymous and, therefore, MONTEZEMOLOSTORE.COM is not responsible for the misuse of lost or stolen cards and relative emails. MONTEZEMOLOSTORE.COM reserves the right to refuse orders placed with Gift Cards that may be invalid, fraudulent or the result of code duplication. Orders placed with Gift Cards are subject to the standard commercial terms and privacy policies as published on MONTEZEMOLOSTORE.COM.


SHIPPING INFORMATION

SHIPMENT AND FEES
Shipment is Free. Shipments to Italy, San Marino and the Vatican City will be shipped via the courier BRT free of charge. As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from MONTEZEMOLOSTORE.COM are accompanied by an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items.


SHIPMENT DATE
Orders are shipped from MONTEZEMOLOSTORE.COM in Florence, Italy - Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning, during festive days will be shipped the first available working days. MONTEZEMOLOSTORE.COM ships worldwide using BRT, FedEX and POSTE ITALIANE. MONTEZEMOLOSTORE.COM shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of MONTEZEMOLOSTORE.COM. We remind first-time Clients that MONTEZEMOLOSTORE.COM can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping. AVAILABLE ITEMS: IMMEDIATE DITCH; Orders with items that are already available will be shipped on the first business day following order completion. During sales or special promotions, shipping times may be longer. MONTEZEMOLOSTORE.COM reserves the right to delay ditch in the case of unforeseen circumstances. PREORDERED ITEMS: SHIPMENT DITCHED UPON RECEIPT OF MERCHANDISE; Pre-ordered items will be shipped as soon as they are received in our warehouse. Your credit card will be charged on the day that you place the order, despite the postponed ship date.


SHIPMENT TRACKING
When the order is shipped, Clients receive an E-mail from MONTEZEMOLOSTORE.COM specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier and/or MONTEZEMOLOSTORE.COM.


SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. MONTEZEMOLOSTORE.COM packages are carefully sealed in MONTEZEMOLO logo print tape around the sides of the box. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact MONTEZEMOLOSTORE.COM at sales@MONTEZEMOLOSTORE.COM. If the package is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the MONTEZEMOLOSTORE.COM commercial agreement, the package may risk being sent back to Italy at the Client's expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.


SHIPMENT INSURANCE
MONTEZEMOLOSTORE.COM shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.


RETURN POLICY
If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 10 days of the merchandise's delivery date. Only the first return shipment of "full price items" is free of charge; "on sale/clearance" and "special price" items cannot be returned free, shipment of those "on sale/clearance" and "special price" products is charged to the customer. "on sale/clearance" and "special price"  goods can not be refunded, will be issued a coupon of the same value. The Security Tag must still be intact and attached to returned items.

RETURN INSTRUCTIONS
To request a return authorization number write an email to indicate the items to return and the desired type of return. You will receive an email from MONTEZEMOLOSTORE.COM with your RAN number and instructions for the return shipment.
The return shipment, only the first for full price items, is FREE when shipped using the courier provided by MONTEZEMOLOSTORE.COM.
If the return package is shipped using a different courier than the one provided, all consequent costs will be the client’s responsibility.
The three Types of Return are:
- Size exchange
Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.
- Store Credit
As soon as the return has been processed, the customer will receive a code for the total value of the return items. The code may be used on the following order placed on MONTEZEMOLOSTORE.COM. Store Credit: can be used one time only on a future order within three months of the return; is not cumulative with other store credits; must be used in its entirety on an order that is either equal to or greater than the value of the store credit.
- Refund
Refunds will be processed as soon as returned items have been checked and accepted by MONTEZEMOLOSTORE.COM. For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company. Orders paid by PayPal or by bank transfer will be refunded to the original account. Refunds will be issued in the same currency as the original purchase, any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed. Returns must be shipped within 28 days of the order delivery date.


RETURN TERMS AND CONDITIONS
The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way. Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. Returns must be packaged in the MONTEZEMOLOSTORE.COM box. In the case of defective or incorrect merchandise, clients must follow the instructions above. MONTEZEMOLOSTORE.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Pick-ups for all authorized returns with MONTEZEMOLOSTORE.COM's courier account numbers must originate from the same country of the original shipment. In the case that the return shipment requires pickup or the payment of any added fees, MONTEZEMOLOSTORE.COM reserves the right to refuse returns sent with a different courier than specified in the confirmation email.

MONTEZEMOLOSTORE.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, MONTEZEMOLOSTORE.COM will deduct a 30% administrative/re-stocking fee from the refund.

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.

SITE POLICIES
PRODUCTS AND IMAGES ON LINE
MONTEZEMOLOSTORE.COM declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original. Images on MONTEZEMOLOSTORE.COM belong to MONTEZEMOLOSTORE.COM and any unauthorized use of these images without the express written consent of MONTEZEMOLOSTORE.COM is forbidden. It is possible that can be made changes during the production phase and/or decide not to produce an item. In the event there is a difference with a Pre-Order item or an item will not arrive MONTEZEMOLOSTORE.COM will contact the Client for express approval and either proceed to shipment or cancel the order for a refund. For more information contact: sales@MONTEZEMOLOSTORE.COM


PRODUCT AVAILABILITY
Items featured on the web site reflect the actual availability of the item in color and size. The site is linked to all the holdings of MONTEZEMOLOSTORE.COM including warehouses and stores. As an authorised retailer of all brands in the online selection, MONTEZEMOLOSTORE.COM guarantees the complete authenticity of each and every item featured. Once the order is processed by the Orders Department MONTEZEMOLOSTORE.COM reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with MONTEZEMOLOSTORE.COM. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.


TERMS & CONDITIONS
This notice contains the terms and legal conditions that govern the web site, MONTEZEMOLOSTORE.COM. Users of MONTEZEMOLOSTORE.COM accept and agree to respect all the conditions included in this declaration. If Users do not accept these terms, MONTEZEMOLOSTORE.COM reserves the right to ask the Users to refrain from using the MONTEZEMOLOSTORE.COM web site. The access and the use of the web site MONTEZEMOLOSTORE.COM are for personal use only. The visualization of the web site MONTEZEMOLOSTORE.COM provides Clients with product information and the possibility to purchase merchandise.



COMMERCIAL POLICIES

PROPERTY - COPYRIGHT & TRADEMARK
MONTEZEMOLOSTORE.COM is the owner of the web site MONTEZEMOLOSTORE.COM and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site MONTEZEMOLOSTORE.COM is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from MONTEZEMOLOSTORE.COM . MONTEZEMOLOSTORE.COM does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.


FINAL CUSTOMERS
MONTEZEMOLOSTORE.COM has created and published the web site MONTEZEMOLOSTORE.COM with the mission to offer a service exclusively for its own Clients. The products on sale on the web site MONTEZEMOLOSTORE.COM are destined to the Final Customer. By “Final Customer”, MONTEZEMOLOSTORE.COM intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at MONTEZEMOLOSTORE.COM. Therefore, MONTEZEMOLOSTORE.COM invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with MONTEZEMOLOSTORE.COM nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, MONTEZEMOLOSTORE.COM reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.


CLIENT REQUIREMENTS
To place orders at MONTEZEMOLOSTORE.COM Clients must: - Be an individual as defined as a “Final Customer” - Be 18 years or older. - Be eligible and competent to enter legally binding contracts. - Have a valid POP e-mail address. - Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a Bank account. We assume conditions which we consider to be accepted at time of order. 


DECLINATION OF RESPONSIBILITY
MONTEZEMOLOSTORE.COM publishes information on its web site MONTEZEMOLOSTORE.COM to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, MONTEZEMOLOSTORE.COM will execute immediate correction. MONTEZEMOLOSTORE.COM also reserves the right to make corrections and changes to the web site when necessary without giving prior notice. MONTEZEMOLOSTORE.COM does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction. MONTEZEMOLOSTORE.COM web site MONTEZEMOLOSTORE.COM is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, MONTEZEMOLOSTORE.COM declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User's browser. Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections. MONTEZEMOLOSTORE.COM reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.


ITALIAN LAW
Entering this web site the User and MONTEZEMOLOSTORE.COM agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. MONTEZEMOLOSTORE.COM does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.


PRIVACY
MONTEZEMOLOSTORE.COM - Gruppo Sartoriale Intermational Srl, with its legal headquarters in Via Cecchi 30, 59100 Prato, Italy – provider of the services and activities available in the web site MONTEZEMOLOSTORE.COM, may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003. Users are invited to visit this page periodically, for information according to updated laws and regulations. MONTEZEMOLOSTORE.COM specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders. Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party. All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to our bank (specifically Banca Sella) and fraud-monitoring team for authentification, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by MONTEZEMOLOSTORE.COM . The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider. MONTEZEMOLOSTORE.COM has implemented security measures to protect the users and their data entered. Despite their efforts, MONTEZEMOLOSTORE.COM cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on the MONTEZEMOLOSTORE.COM site from a secure computer source with updated software that allows ample protection of sensitive data (anitvirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet. MONTEZEMOLOSTORE.COM informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from MONTEZEMOLOSTORE.COM : the confirmation of the existence of personal data relative to the User, the clear communication of the data together with their source, the motives and the finality of their use. The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.
MONTEZEMOLOSTORE.COM - Gruppo Sartoriale International Srl – registered office in Via Cecchi 30, 59100 Prato, Italy creator and promoter of the activities available on the site MONTEZEMOLOSTORE.COM and collegate, reserves the right to use personal data, voluntarily provided by users, in compliance with current regulations (Article 13 of Legislative Decree 196/2003).
Users are invited to periodically visit this page to view updates and/or changes related to current legislation.

COOKIE POLICY
Cookies are small files that are sent to your browser and stored on your device when you visit a website like MONTEZEMOLOSTORE.COM Cookies allow efficient operation of the site and improve its performance, they also provide information to the owner of the site for statistical purposes or advertising, mainly to customize the browsing experience remembering user preferences.

Type of Cookie and Purpose
MONTEZEMOLOSTORE.COM uses various types of cookies and similar technologies, each of which has a specific function:
Navigation Cookies / These cookies are required for the site to function properly and allow the user to view content on a device by recognizing language and market of the country from which the user has chosen to connect. For registered users, these cookies allow them to be recognized and to access services in dedicated areas.
Functional Cookies / These cookies allow, according to the request of the user, a user to be recognized at a later access to the site, so that the user does not have to enter data in each time they visit. The functional cookies are not essential to the operation of the site, but improve the quality and experience of navigation.

MONTEZEMOLOSTORE.COM and Third-party Statistical Cookies
These cookies are used for statistical analysis on how the users navigate the site. The results of these analyzes are used anonymously and exclusively for statistical purposes only if the service provider uses cookies in connection to the browser or other devices used to navigate on the site. The site uses some third-party services which, independently, may install their own cookies.

Social Network Cookies
These cookies are necessary to allow the user’s social network account to interact with our website. They are not necessary for navigation.
Preferences and disabling cookies
Most browsers are configured to accept, check and disable cookies through the settings. Please note that disabling navigation or functional cookies may cause malfunction of the site and/or limit services. Below are links for managing cookies on the following browsers: Internet Explorer, Chrome, Firefox, Safari.
To learn more about cookies and how to manage your preferences for third-party profiling cookies please visit www.youronlinechoices.com.

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